Privacy Policy

1. Introduction

RenoPro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

If you do not agree with our policies and practices, please do not use our application.

2. Information we collect

2.1 Information you provide directly

• •Profile information: Name, state/territory, property type
• •Project data: Photos you take or upload, room descriptions, measurements, renovation scope, and quality preferences
• •Communication: Messages sent through the "Email Contractor" feature

2.2 Information collected automatically

• •Device information: Device type, operating system, unique device identifiers, mobile network information
• •Usage information: Features accessed, actions taken, time spent in the app, and interaction patterns
• •Location information: State/territory selected during onboarding (used for pricing accuracy)
• •Camera and photo access: When you grant permission to use camera or photo library

2.3 Information from third-party services

We may receive information from:

• •AI services (Flux, OpenAI, Google Generative AI): Image analysis data for room detection and estimation
• •Analytics services: App usage and performance data

3. How we use your information

• •Core functionality: Generating AI estimates, visualisations, and project details
• •Service improvement: Understanding user behaviour and improving app features
• •Communication: Sending you project updates or support responses
• •Analytics: Measuring app performance and usage patterns
• •Legal compliance: Meeting regulatory requirements and protecting our rights

4. Data storage and security

4.1 Local storage

• •Your photos, projects, and personal information are stored locally on your device
• •We do not automatically upload or back up your data to any server
• •If you clear your app data or reinstall the application, local data may be lost

4.2 AI processing

• •Photos are sent directly from your device to third-party AI services (Flux, OpenAI, Google) for processing
• •RenoPro does not operate its own servers
• •These services process images according to their own privacy policies and do not retain your photos beyond the processing period

4.3 Security measures

• •Data is transmitted using industry-standard encryption (HTTPS/TLS)
• •We implement technical and organisational safeguards to protect your information
• •No security measure is completely secure. We cannot guarantee absolute protection

5. Sharing your information

We do not sell your personal data. We may share information in these circumstances:

• •Service providers: Third-party AI services necessary for app functionality
• •Legal requirements: If required by law, court order, or government request
• •Business transfers: If our company is acquired or merged
• •With your consent: When you explicitly agree to share (e.g. emailing a contractor)

6. Third-party services

6.1 AI services

• •Flux: Image analysis for visualisation and estimation
• •OpenAI: Image analysis for visualisation and estimation
• •Google Generative AI: Image analysis for room detection and cost estimation
• •These services have their own privacy policies. Review them at their respective websites

6.2 Payment and analytics

• •RevenueCat: Credit and payment management
• •We may use analytics services to understand app usage. These services may collect anonymised usage data

7. Your rights and choices

7.1 Access and deletion

• •You can access your project data through the app
• •You can delete individual projects or all data through app settings
• •All data is stored on your device only. Deleting it from the app removes it permanently

7.2 Permission management

• •You can control camera and photo library permissions through your device settings
• •Denying permissions may limit app functionality

7.3 Communications

• •You can opt out of non-essential notifications through app settings

8. Children's privacy

RenoPro is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately.

9. Data retention

• •Local data: Retained on your device until you delete it
• •AI processing data: Deleted immediately after processing (per third-party service policies)
• •Analytics: Aggregated data retained for performance analysis. Personal identifiers removed within 90 days

10. Australian privacy compliance

While RenoPro stores all user data locally on your device and does not maintain centralised databases of personal information, we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):

• •You have the right to access any personal information we hold about you
• •You can request correction of inaccurate information
• •If you have a complaint, you may lodge it with the Office of the Australian Information Commissioner (OAIC)

11. International users

If you are accessing RenoPro from outside Australia, your information may be processed in Australia or other jurisdictions. By using the app, you consent to the transfer and processing of your information in these locations.

12. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy in the app and updating the "Last Updated" date above. Continued use of the app after changes constitutes acceptance of the updated Privacy Policy.

13. Estimate disclaimer

14. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, email us at support@getrenopro.com

We will respond to privacy enquiries within 30 days (or as required by applicable law).